Warranty
GoPoolandSpa.com will honor the original manufacturer’s warranty on the products it sells. GoPoolandSpa.com assumes no liability for any injury, loss or damage resulting from the improper use of or malfunction of an item we sell. Our liability is limited specifically to the replacement of defective parts as provided by the manufacturer’s warranty. We will examine merchandise you send to our facility for warranty as per the requirements of the manufacturer. We will look at such things as date of original sale, product date codes, chemical or physical damage, and evidence of unreasonable use. Parts with physical damage are not considered warrantable.
If you receive damaged goods, please contact us immediately. Do not use or install physically damaged parts, as they will not be returnable. The final determination as to if the product is warrantable will be made by the manufacturer or by GoPoolandSpa.com as the manufacturer’s agent. All warrantable items will be credited to your account, or replaced with a like item. In some cases, the replacement item will be a repaired and reconditioned unit. Items determined not to be warrantable will be returned to the dealer and the dealer will be liable for any payment of replacement parts that were previously sent to support the warranty.
Returns
Items that are returned to GoPoolandSpa.com fall into three general categories:
- Product that has failed in the field
- Product that was ordered incorrectly by the customer
- Product that was sold or shipped incorrectly by us
Although we all strive to perform at the highest level possible, we know that mistakes will sometimes be made.
All we ask of you is you to contact us for an RMA number when there is a need to ship product back to us.
Items without an RMA will not be accepted for return. The RMA identifies you and the product being returned, so that when the product gets here we can deal with it quickly and efficiently. We do require that you send the product to us within 10 days after we issue the RMA or you will be financially liable for any replacement product that was sent to you. Product sent to us on an RMA number older than 10 days will not be accepted.
The following items can not be returned for any reason and will be subject to the manufacturer’s warranty only.
- Chemicals & Testing Products
- Filters Immersed in Water
- Glued Fittings of Any Type
- Equipment Systems
- Control Systems
- Complete Pumps
- Circuit Boards
- Spa Side Controls
- Thermostats
- High Limit Switches
- Transformers
- Lights & Light Bulbs
- Motors
- Blowers
- Ozone Generators & Bulbs
- Relay & Contactors
- Air Switches
- Any Electric Parts
These measures are necessary due to the fragile nature of these products and susceptibility to damage from being installed improperly. If you have any questions or doubts regarding your ability to install any of the products we sell PLEASE CONTACT A PROFESSIONAL REPAIR PERSON TO ASSIST YOU.
Items over 30 days old cannot be returned.
Returned merchandise must be in resalable condition and a copy of the original invoice or the invoice number must be included. PLEASE SEE NOTE BELOW ON PACKAGING YOUR RETURNS. All returns will be credited to your account. No cash refunds will be made.
In the rare instance that GoPoolandSpa.com makes a shipping error, we will gladly remedy the mistake at our expense. Product that you no longer need or product that you ordered incorrectly will be subject to a 25% restocking charge. Under no circumstances will special order products be accepted for return unless there is a manufacturer defect. Shipping is not refundable.
Packaging Your RMA
There are several things you can do to ensure the safe passage of your returned goods and minimize the chances for damage:
- Use original product boxes and bags when available.
- Please pack your return well, including sufficient packing material to protect your return from damage. If you use peanuts or similar material, please bag the repair items to prevent intrusion of peanuts into the product. Great examples are control systems, pumps and wet ends, heater assemblies, and so on.
- Please note that if your returned product arrives at GoPoolandSpa.com in a damaged condition due to improper packaging, you will be held liable for the cost of the product as well as any expense to either repair or return the product to you.
- Make sure you indicate on the shipping label that this is a return and make sure your RMA number is legibly placed on the outside of the box near the shipping label. Failure to do this will result in a substantial delay in the processing of your return!
- Don’t forget to insure your return when shipping it if the value is over $100.00. Failure to do this will expose you to the cost of the product if the shipment is lost or misdirected by the carrier.
Send your RMA goods to:
Attention: Returns
RMA#_____________
Order Number#_____________ GoPoolandSpa.com
3120 E. Medina Rd
Tucson, AZ 85756
